Code of Conduct Introduction We have adopted a voluntary code of conduct that sets the standards for foreign exchange companies and their employees to follow. It provides valuable protection for the client and explains how employees are expected to deal with you day to day and in times of difficulty. The code applies to foreign exchange services including the exchange, payment and transfer of funds. ///// back to top ////
Our Promise To operate in an appropriate and honest way in all our dealings by meeting all the commitments and standards of this code;
Parasol FX will help you understand how our products and services work by giving you information about them in plain English, explaining their financial implications and helping you choose the right one that meets your requirement. Complaints and enquires will be handled sympathetically and quickly, and we will inform you how to take your complaint forward if you are not satisfied. ///// back to top ////
Information You will be given clear information explaining the key features of the products and services you are interested in or if you have already made up your mind we will give you the information on a single product or service. We will tell you what information we need from you to prove your identity (we have to check your identity by law to comply with regulations regarding money laundering). We will tell you if we offer products and services in more than one way (for example, on the internet, over the phone, in branches and so on) and tell you how to find out more about them. Once you have chosen a service, we will tell you how it works. All telephone calls will be recorded. ///// back to top ////
Exchange Rates You can find out about our foreign exchange rates by phoning one of our dealers. Once you have registered and become a customer, we will give you information on the exchange rates which are applicable to your requirements; we will also tell you our helpline numbers and any other ways in which you can contact us. ///// back to top ////
Charges When you become a customer, we will give you details of any charges for a related currency transaction, you can also find out about these charges by asking one of our dealers. We will let you know (at any time) the charges for any other product or service and in particular before we provide that product or service. ///// back to top ////
Terms and Conditions When you become a customer we will give you the relevant terms and conditions for the service you have asked us to provide. All written terms and conditions will be fair and will set out your rights and responsibilities clearly in plain English language. We will only use legal or technical language where necessary. ///// back to top ////
Changes to terms and conditions When you become a customer, we will tell you how we inform you of any changes to our terms and conditions. We may make any other change immediately and tell you about it within 30 days. If we make any major changes or a significant number of minor changes in any one year, we will give you a copy of the new terms and conditions and/or a summary of the changes. ///// back to top ////
Closing your account Under normal circumstances, we will not close your account without giving you at least 30 days' notice.
Advertising and Marketing We will endeavour to ensure that all advertising and promotional material is clear, fair, reasonable and representative. We may tell you about another company's services or products, and if you subsequently register interest in those services or products that company may contact you directly. When you become a customer, we will give you the opportunity to say that you do not want to be contacted for marketing purposes by us or by other companies. ///// back to top ////
Foreign exchange services We will give you an explanation of the service, details of the exchange rate and an explanation of the charges that apply to the foreign exchange transactions which you are about to make. If this is not possible, we will tell you how any charges will be calculated. If you want to transfer money abroad we will provide the following: * Details of when the monies you have sent abroad should be available
at the recipient bank ///// back to top ////
Confidential Personal Information Our staff and the website (www.Parasolfx.com) will ask for some personal details. Any information held will only be released either to associate group companies for marketing purposes or to evaluate the use of the website or at the request of a regulatory body or Authority. Please be aware our telephone lines may be recorded or monitored for training purposes. ///// back to top ////
Internal Complaints Procedures If you want to make a complaint, we will tell you how to do this and what to do if you are not happy about the outcome. Our staff will help you with any questions you have. When you become a customer, we will tell you about the availability of our procedures for handling complaints fairly and quickly. Within five working days of receiving your complaint, we will send you a written acknowledgement. Within four weeks, we will write to you again with our final response, or to explain why we need more time to respond. If we have not already sent it, we will send you our final or other response within eight weeks and will tell you how to take your complaint further if you are still not satisfied. Parasol FX Plc
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